Frequently Asked Questions
Everything you need to know about shopping with Maya & Henry's UK
What are your shipping rates and delivery times within the UK?
We offer standard UK delivery for £3.99, which typically takes 3-5 business days. Express next-day delivery is available for £6.95 on orders placed before 2 PM GMT.
How do I return an item that doesn't fit?
We offer a 28-day return policy. Items must be unworn, with all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout via PayPal, Apple Pay, and Klarna for flexible financing.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a tracking link from our courier partner. You can also view your order status by logging into your account on our website.
Are your clothing items true to size?
Most of our pieces are designed for a standard UK fit. However, as sizing can vary between styles, we recommend checking the specific size guide located on each product page for exact measurements.
Do you offer international shipping outside of the UK?
Yes, we ship to selected international destinations. Delivery times and shipping costs vary by location and will be calculated automatically at checkout.